Answers for agencies.

The property management software is free. Inspection Only and Full Service are paid services you add when you want people from CROSSUB involved. The figures are on the Service Pricing page.

CROSSUB was founded in Australia. We support agencies in New South Wales, Victoria and Queensland, work in Europe, and are building a presence in New Zealand. The head office is 104/66 Berry Street, North Sydney NSW 2060.

Agents keep a login to the platform and can use the agent app. Tasks, inspection reports and message history are on the property record. Anything that needs a decision is sent back to the agency.

Depending on the service you choose: leasing administration, ingoing, routine, outgoing and open inspections, maintenance coordination, tenant communication, and the admin around those jobs. Bond lodgement stays with the agent or the tenant through Rental Bonds Online.

Staff work to the Residential Tenancy Act for the state the property is in, using checklists and templates for notices and procedure. The record of what was sent stays in the system.

Access is limited by role. We share personal information when the law requires it, or when a provider has to deliver something you asked for, such as a payment. The privacy policy explains this in full.

Landlord conversations stay with your agency. Tenant-facing work can go out under your brand, so the client relationship remains yours.

Inspectors sign in with the account the office created. For a sign-in problem, a job that will not open, or a question about a visit, email info@crossub.com.au.

The managing agreement, the tenancy agreement and any extension, the ledger, tenant details, an ingoing inspection report, your document templates, email signature and logo. A CROSSUB account manager books the handover.